In case, the User decides to discontinue the usage of services from Us, the following conditions will apply:
i. In cases, where We have failed to provide the services as promised, the user can claim 100% refund within 5-7 working days, provided the services have not been used.
ii. In cases, where We have failed to provide the services as promised, however, the user has availed the services provided in part or in full, We will only be liable to refund the part of services unused by the client.
iii. In cases wherein the user is dissatisfied with the services provided, he/she may claim 50% of the unused part of services by showing justifiable reasons for the said dissatisfaction.
vi. In the absence of plausible cause, no refund claims will be entertained once service acceptance is received from the user. Also, We will not be liable to refund the User in cases of force majeure or outages where We do not have a control over the resolution time, for eg. Outages at the end of our Telecom Partners, Cloud Partners, Internet Services Providers or Internet Hackers.